FAQ - Shipping & Returns
Frequently Asked Questions
Shipping Questions
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary by location:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Do you ship internationally?
Currently, we ship within the United States. We're working on expanding to international markets soon.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's progress.
What if my package is lost or damaged?
If your package arrives damaged or doesn't arrive within the expected timeframe, please contact us immediately at [your email]. We'll work with the carrier to resolve the issue.
Do you offer free shipping?
We offer free standard shipping on orders over $50. Promotional free shipping may be available during special sales events.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for most items in new, unused condition with original packaging and tags attached.
How do I start a return?
Contact our customer service team at [your email] with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
Are there any items that cannot be returned?
For hygiene reasons, wigs, personal care items, and beauty products cannot be returned once opened or used. Items must be in their original, sealed packaging to be eligible for return.
How long does it take to process a refund?
Once we receive your return, we'll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Do you offer exchanges?
Yes! If you'd like to exchange an item for a different size, color, or product, let us know when you initiate your return. We'll help you place a new order.
Who pays for return shipping?
Return shipping costs depend on the reason for the return. If the item is defective or we made an error, we'll cover the cost. For other returns, the customer is responsible for return shipping fees.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out to our customer service team at [your email]. We're here to help!